Those who booked to go to Toronto next month If you booked with Transat Has anybody managed to speak to them? RE: Refunds They are the Worst possible people to deal with nearly 7 hrs combined waiting times over a week, I'm aware that Put into Perspective with the near 450'000 Worldwide who've died it's not a Massive issue However considering they do all the official Wolfpack Trips you'd think they'd have a contact in the UK. There call centre is at there HQ At Montreal Airport And there Somewhat French shoulder shrugging attitude seems to be part of the Job description, The only time I managed to speak to them I was asked rather abruptly "Why are you ringing from Germany if you're British? " !! Odd way for a representative of a Major International airline to behave. I believe there only issuing Vouchers valid for 2 years. So next year even if there's a cheaper flight with a Different airline youre stuck with Transat.
Yes. In short, they are sticking very rigidly to the (not legally binding) CTA coronavirus guidelines. But as our flights depart from countries under EU law (UK still counts for now) by not offering a refund they are in breach of EU law. They know this which is why they will try and mess you about and provide vague responses - they will keep telling you about force majeure but unfortunately for them that has no impact on EU law in this instance. They are being sued en mass in Canada as well so it’s not just us.
I’m going to try and claim back via my card now that I’ve collected sufficient evidence that they won’t be refunding me - no idea if this is an option in Germany but assume they’ll have something similar. I would probably have used the voucher next year but they have wound me up with their attitude so i’ll be going for the full refund.